Terms & Conditions

1. About MyDocumentDesk

MyDocumentDesk is an online platform providing tools to create, customise, manage, download and electronically sign supported documents.

Our website is available at https://mydocumentdesk.com.

In these Terms, "MyDocumentDesk", "we", "us" and "our" refer to the operator of the MyDocumentDesk website and services.

Contact email: hello@mydocumentdesk.com

Business address: 132 Wheatley Lane, Barrowford, BB9 6QJ, United Kingdom.

2. Acceptance of These Terms

By accessing or using MyDocumentDesk, you agree to comply with these Terms & Conditions.

The price of the document is shown before you pay.

If you do not agree with these Terms, you should not purchase or use the affected paid services.

Additional terms may apply to particular document tools or features where clearly communicated to you.

3. Customer Accounts and Registration

Certain MyDocumentDesk services require a customer account.

When creating an account, you agree to provide accurate information and keep your login credentials secure.

You are responsible for activity carried out through your account, except where that responsibility cannot lawfully be attributed to you.

You must not access another person's account without appropriate authorisation.

If you suspect unauthorised account access, please contact our support team promptly.

Customer accounts can be accessed at: My Documents .

4. Document Creation Services

MyDocumentDesk provides guided document creation tools to help users prepare professional documents online.

Depending on the document type, our services may allow users to:

• Complete online document questionnaires.
• Enter and review document information.
• Generate document previews.
• Create and download PDF documents.
• Save and manage documents through an online account.
• Send supported documents for electronic signature.

Available document types and functionality may differ depending on the tool used.

You are responsible for checking the information entered into your documents before finalising or using them.

5. Document purchases

Instant download costs £2.99 for one UK document or $2.99 for one US document. Pay once for the document you select. You can print it and download it again from My Documents.

Electronic signing is included at no extra cost for supported lease and tenancy agreements.

6. Payment and delivery

Free email delivery remains available separately. Choose it at checkout to see the delivery time and request your document without entering card details.

The total for instant access is shown at checkout before you confirm payment.

7. Order enquiries

Contact us if you need help with your order or an earlier payment.

8. Refunds and earlier payments

For refund enquiries, see our Refund & Cancellation Policy. Your statutory rights are unaffected.

9. Statutory Consumer and Cooling-Off Rights

Customers may have statutory cancellation, refund and other consumer rights depending on their location, the services purchased and the circumstances of the contract.

For example, qualifying UK consumers may have a statutory cancellation period for certain contracts concluded online or at a distance.

Different legal rules may apply to digital services, digital content and services that begin immediately after purchase.

Where the law permits an early supply of services or digital content to affect cancellation or refund rights, the necessary customer consent, acknowledgement and other legal requirements must be met.

Depending on the applicable law, cancellation during a statutory period may result in a full refund, a proportionate charge for services already supplied, or another legally required outcome.

Nothing in these Terms, including our general non-refund policy, removes or limits rights that cannot legally be excluded.

10. Electronic Signatures

document access includes electronic signature functionality for supported documents.

Customers may be able to invite relevant parties to electronically sign documents online.

Our electronic signature tools may record relevant signing details, including:

• Signatory names and email addresses.
• Electronic signature representations.
• Signing dates and timestamps.
• Signing progress and completion status.
• Document identifiers and relevant audit information.

Customers are responsible for providing accurate signatory information and ensuring that individuals are authorised to sign the relevant documents.

Electronic signatures are not legally suitable for every document in every jurisdiction.

Certain documents may require witnesses, specific execution procedures, identity checks, physical signatures or other legal formalities.

You are responsible for ensuring that the signing process meets the legal requirements applicable to your document.

11. Document downloads and storage

Find purchased documents in My Documents. You can download or print the same purchase again without another payment.

12. Legal Documents and Professional Advice

MyDocumentDesk provides online tools to assist with preparing documents.

Although certain tools are designed for legal documents or agreements, using our platform does not automatically mean a document is legally enforceable or suitable for every situation.

The effectiveness of a document can depend on several factors, including:

• The applicable laws and jurisdiction.
• The accuracy and completeness of the information entered.
• The suitability of the document for the intended purpose.
• Proper signatures and execution formalities.
• Any applicable registration, witnessing or delivery requirements.

MyDocumentDesk's automated document creation tools are not a substitute for personalised advice from a qualified solicitor or other appropriate professional.

Where you need advice about your legal rights, obligations or circumstances, you should consult an appropriately qualified professional.

13. Customer Responsibilities and Acceptable Use

You agree to use MyDocumentDesk lawfully, responsibly and in accordance with these Terms.

You must not:

• Use the platform for fraud or unlawful activity.
• Impersonate another person or provide false identity information.
• Submit personal information without a lawful basis.
• Sign documents on another person's behalf without authorisation.
• Attempt to access accounts or information belonging to others.
• Interfere with the website's security or availability.
• Use automated systems to abuse or overload the service.
• Upload malicious files or harmful code through supported upload features.

You are responsible for reviewing the content and accuracy of documents you create.

You should ensure that personal information relating to third parties is supplied lawfully and only where appropriate.

14. Privacy, Personal Data and Cookies

MyDocumentDesk processes personal information to operate customer accounts, create documents, manage purchases, support electronic signatures and provide customer support.

Depending on the features used, information may include customer account details, document content, signatory information, relevant technical information and transaction records.

We use third-party services, including Mollie and Stripe for supported payments.

The collection, use, storage and sharing of personal information is explained in our Privacy Policy .

Our website may also use cookies and similar technologies for account sessions, security, payment functionality and optional tracking where implemented.

Further details can be found in our Cookie Policy .

Where consent is legally required for non-essential cookies, appropriate consent choices must be provided.

15. Intellectual Property

The MyDocumentDesk website, its branding, software, document creation interfaces, design elements and original platform content are protected by applicable intellectual property laws.

Subject to your rights under law and these Terms, you may use the platform for its intended document creation purposes.

You retain any applicable rights in original information and content that you lawfully submit to the service.

You authorise us to process that information as reasonably necessary to provide the document services you request.

You may use lawfully obtained completed documents for their intended purposes. This does not grant ownership of the underlying website software or platform.

16. Service Availability and Technical Issues

We aim to maintain a reliable and accessible online document service.

However, access may occasionally be affected by maintenance, technical faults, third-party service interruptions or circumstances beyond our reasonable control.

If you experience an issue involving document creation, PDFs, payments, electronic signatures or account access, please contact us.

Problems can be reported at: Contact Us or by emailing hello@mydocumentdesk.com .

We will assess reported issues and seek to provide appropriate assistance.

17. Liability and Service Guarantees

We aim to provide document creation services with reasonable care and skill.

We do not guarantee that every available document template is suitable for every individual, transaction or legal jurisdiction.

We are not responsible for inaccuracies caused by incorrect or incomplete information supplied by a customer, to the extent permitted by applicable law.

Our responsibility for losses connected with the service will be determined in accordance with applicable law and the circumstances of the relevant claim.

Nothing in these Terms excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

Your statutory consumer rights, including rights relating to digital content and services, are not affected.

18. International Customers

MyDocumentDesk may be accessed by customers located outside the United Kingdom.

Laws regarding digital services, consumer contracts, electronic signatures and legal documents may vary between countries.

Users should confirm that a particular document or signing method is suitable for their jurisdiction.

We will comply with applicable mandatory consumer protection laws, including relevant requirements in a customer's country of residence.

Where applicable law gives a customer mandatory rights that differ from these Terms, those rights will take precedence.

19. Changes to Services, Terms and Accounts

We may update our document tools, features and website as the platform develops.

We may also update these Terms to reflect relevant operational, technical or legal changes.

Where required by law, we will give notice before material changes take effect and respect any associated customer rights.

We may restrict or suspend access where reasonably necessary to address serious misuse, fraud, security threats or breaches of these Terms, subject to applicable law.

Customers remain entitled to any statutory remedies arising from an unlawful suspension or failure to provide the service.

20. Governing Law and Consumer Protection

These Terms are generally governed by the laws of England and Wales, subject to applicable mandatory consumer protection requirements.

Customers residing outside England and Wales may benefit from mandatory legal protections in their own country.

Nothing in this section removes consumer rights concerning applicable law, jurisdiction or legal remedies that cannot lawfully be excluded.

21. Contact, Support and Complaints

For questions about these Terms, purchases, cancellations, refunds or technical problems, contact MyDocumentDesk.

Email: hello@mydocumentdesk.com

Address:
132 Wheatley Lane
Barrowford
BB9 6QJ
United Kingdom

You can also visit our Contact Us page to report a problem or submit an enquiry.

If you wish to make a complaint, please describe the issue and include relevant account or transaction information without sharing passwords or complete payment card details.

We will review the complaint and respond as appropriate.