Refund & Cancellation Policy

1. Document purchases

Instant download costs £2.99 for one UK document or $2.99 for one US document. Pay once for the document you select. You can print it and download it again from My Documents.

2. Order enquiries

Contact us about an order, duplicate charge or earlier payment. Include the email address on the account and the document reference.

3. Repeat downloads

You can download the same purchased document again from My Documents without another charge.

4. Earlier payments

For help with an earlier payment, contact our support team. Keep your receipt so we can identify your transaction.

5. Document delivery

Free email delivery remains available separately. Choose it at checkout to see the delivery time and request your document without entering card details.

6. When Refunds May Be Issued

Refunds or payment corrections may be available in the circumstances below.

These include:

• Duplicate purchase payments.
• Incorrect or unauthorised charges, subject to applicable payment rules and law.
• Payments incorrectly taken following a valid, timely cancellation.
• A qualifying failure to provide purchased digital services.
• Statutory cancellation rights or other consumer remedies required by law.
• Other circumstances where we determine a refund is appropriate.

Refund requests are reviewed based on the circumstances, relevant payment records and applicable legal obligations.

7. Consumer Cooling-Off Rights

Depending on the customer's location and the nature of the service, consumer protection legislation may provide a statutory cooling-off period or additional cancellation rights.

UK consumers may have cancellation rights under rules governing certain distance contracts, including contracts for digital services and digital content.

Where customers request immediate access to digital content or services, the applicable law determines whether cancellation rights continue, what consent or acknowledgement is required and whether any proportionate payment is payable.

Nothing in this policy limits any mandatory statutory rights or remedies available to consumers.

8. International Customers and Local Laws

MyDocumentDesk may provide access to customers in countries outside the United Kingdom.

Cancellation and refund requirements may differ between countries.

We will comply with applicable mandatory consumer protection laws, including relevant requirements in the customer's country of residence.

Where such laws provide greater cancellation, refund or other consumer protections than this policy, those mandatory legal requirements will take precedence.

9. Access to purchased documents

Your purchased document is available in My Documents.

10. Billing Errors and Payment Disputes

If you believe a payment was processed incorrectly, please contact our support team.

Include the email address linked to your purchase and the date of the transaction in question.

We will investigate the matter and take appropriate action under the applicable payment terms and consumer laws.

Do not email us full payment card numbers, passwords or other sensitive financial credentials.

11. Changes to This Policy

MyDocumentDesk may update this Refund & Cancellation Policy to reflect changes to our services, payment arrangements or legal requirements.

The current version will be published on this page.

Policy changes will not retrospectively remove mandatory statutory consumer rights or override applicable notice requirements.